23
Aug 2012Contact information for Fido Casting Call problems
Posted by Kilcona Park Dog Club / in Events, Information /
Still Waiting for Photos!
Kilcona Park Dog Club has received a number of complaints from dog owners who attended the Fido Casting Call at Kilcona Park last Sunday.
The complaint:
The contest is biased in favour of dogs from Toronto, Ottawa and Vancouver. A Manitoba dog has no chance of winning the contest.
The issue:
Event organizers still have not emailed Manitoba dog owners a photo of their dog, although dog owners who attended photo shoots in Toronto, Ottawa and Vancouver on August 11th and 12th have received theirs. People who attended photo shoots in those three cities and wished to enter the contest have had an unfair two week head-start advantage in accumulating votes for their dog.
KPDC’s President contacted the Toronto-based event organizer, Mosaic Sales Solutions on Wednesday and requested an explanation for the delay in distributing photos. KPDC also requested that the deadline for voting for Manitoba dogs be extended to even the playing field, in the interest of fairness.
Here is Mosaic’s response.
“Chances are [the photos] are queued in the system, and once the devices are back in Toronto and back online, they will be sent to consumers…
I would estimate that by Friday or Monday we will be able to have them back online and sent out to consumers (they are enroute back to Toronto now).
I do understand the frustration that consumers are feeling about the voting timelines, but my client has assured me that everyone still has LOADS of time for voting and unfortunately we were not the agency who built the rules or voting strategies for this contest, so as much as I wish we could extend it, this one does not fall into our camp. We have flagged it with the agency in charge, but the decision to keep the contest end date static remains.
In terms of the contest entry, it states in many areas that consumers are welcome to uploading their own photo to the contest from home to begin receiving votes now. We had actually included that in our messaging “upload the photo and enter the contest now, and then attend our event for a fun afternoon with fellow dog owners” during our pre-promotion.”
KPDC advises club members and other Manitoba dog owners who are concerned that the integrity of the contest has been compromised to direct their complaints to Mosaic Sales Solutions at: fidocastingcall@mosaic.com
